Q: Are there any upfront and setup costs for a Virgin Media broadband deal?

Equipment - All the necessary Virgin Media kit, such as our wireless broadband Hub, will be provided to you. Installation - Fees vary (up to £40) – although you can sometimes take a special offer with ‘£0 installation fee’. Visit broadband installation for more info. Setup - Fee of around £35 – but keep an eye out for special offer broadband no setup deals.

Question 1

What broadband can I get at home?

Accepted Answer

Looking for home broadband in my area? Enter your postcode at the top of this page, or use our broadband postcode checker to see if Virgin Media is available in your area and ready to get you connected.

Question 2

Is it cheaper to bundle my broadband with other packages?

Accepted Answer

It’s worth considering bundling your broadband deal with TV so you can get the most value from your package. This can also mean less hassle, with all your services being under one provider.

At Virgin Media, we have a range of broadband and TV deals for you to choose from, including our supercharged bundles that come with exclusive Volt benefits.

Question 3

What’s the easiest way to compare broadband deals at Virgin Media?

Accepted Answer

Explore our cheap broadband deals, all in one place. Know how fast you want to go? It’s easy to compare our deals based on speed, ranging from fast M125 and M250, to superfast M350 and M500, to ultrafast Gig1.

Question 4

Are there any upfront and setup costs for a Virgin Media broadband deal?

Accepted Answer

Equipment - All the necessary Virgin Media kit, such as our wireless broadband Hub, will be provided to you.
Installation - Fees vary (up to £40) – although you can sometimes take a special offer with ‘£0 installation fee’. Visit broadband installation for more info.
Setup - Fee of around £35 – but keep an eye out for special offer broadband no setup deals.

Question 5

How easy is it to switch broadband providers?

Accepted Answer

It’s quick and easy to switch broadband providers and move to Virgin Media. There’s no need to tell your current provider or give them 30 days’ notice, and you can switch at any time to one of our best broadband deals though if you do so before your minimum term is up, you might be charged fees. Simply choose your prefered bundle across all our broadband and TV deals. Once chosen, you can start your broadband switch, firstly just check if you're eligible using our postcode checker. Then you’ll be asked to give us some details, including your current broadband provider, surname, address, account number and the services you want to switch. We’ll use these to find your account with your current provider. If we can’t do this, you’ll need to contact your current provider to check your details or disconnect from them yourself. Your current provider will send you some important info, including details of any early disconnection fees, which you should read before you agree to switch broadband providers. Using our switching service, your connection won’t be interrupted, and you won’t have to pay for two providers while we get things sorted. To learn more, check out our video guide here.

Question 6

I've already asked to leave my current broadband provider, but now I want to switch to Virgin Media broadband – can I do this?

Accepted Answer

This'll depend on where you are in the process. You can place an order with us using our switching service, but you might need to get in touch with your current provider to make sure you won’t lose access to your services too early.

Question 7

Will I need an engineer or to pay any installation or activation fees my switching broadband providers?

Accepted Answer

This depends on the type of installation you need. We offer a QuickStart kit that makes it easy to set things up yourself – it can be delivered to most homes or Click & Collect points. If QuickStart isn’t available in your area, we’ll send out an engineer at no extra cost. If you can get a QuickStart kit but choose not to use it, you’ll need to pay £30 for an appointment. And just so you know, our services always come with an activation fee of £35.

Question 8

Do I need to let my current broadband provider know if my Virgin Media installation is rescheduled?

Accepted Answer

No, you can reschedule your installation worry-free – we'll take care of everything with your current provider and make sure you aren't left without services while you switch.

Question 9

I'm moving home, can I switch my broadband and other services?

Accepted Answer

The best thing to do is switch your services before you move. Then, once you’re ready to move, just follow our steps in the link below . How to move your Virgin Media services

Question 10

Am I entitled to compensation if something goes wrong with my broadband switch?

Accepted Answer

Yes – in the unlikely event that something's not quite right, we'll automatically compensate you on your first bill in line with our compensation policy. Read our compensation policy

Question 11

Can existing Virgin Media customers get new customer deals?

Accepted Answer

If you’re an existing Virgin Media customer, login to your My Virgin Media account to find out more about upgrading your package. Or check out our existing customer deals page for exclusive offers.

Broadband, TV and Landline offers

Mobile and Tablet offers

Broadband deals

Switching broadband is easy

Pick your package

Enter your details

Switch sorted!

What broadband speed do I need?

M125 Fibre Broadband

M250 Fibre Broadband

M350 Fibre Broadband

M500 Fibre Broadband

Gigabit broadband

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Packages

Broadband

Mobile

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Broadband, TV and Landline offers

Mobile and Tablet offers

Broadband deals

Get 3 Months of Disney+ Standard on us

Switching broadband is easy

Pick your package

Enter your details

Switch sorted!

What broadband speed do I need?

M125 Fibre Broadband

M250 Fibre Broadband

M350 Fibre Broadband

M500 Fibre Broadband

Gigabit broadband

Popular Links

Packages

Broadband

Mobile

Popular Links