Question 1

Should I get a broadband and landline bundle?

Accepted Answer

That’s up to you. Dealing with one provider is a lot easier – home phone and broadband deals have one combined bill each month, and you can use your My Virgin Media account to manage and get support for both services, online and on the app.

Question 2

What should I look for in a landline service?

Accepted Answer

The best landline deals should offer inclusive minutes (be that unlimited daytime, weekend or evening calls) as well as reasonable call charges and add-on costs. Our phone service also offers:

Complimentary phone features

Your Virgin Media chatter plan comes with free voicemail, caller display (if available), number conceal and last number recall.

Customer support

You can use our free help line by dialling 150 on your Virgin Mobile or home phone, and most times, servicing and repairs can be done, at no extra cost.

Control

Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Our premium call add-ons, which you can add anytime, start from £2.25 a month.

Question 3

How do I compare broadband and phone deals?

Accepted Answer

Use our postcode checker (if you haven’t already) to see, and compare, all our best broadband and phone deals in your area.

Compare broadband packages based on your usage needs. You can see more about our speeds, for help finding our most suitable deals for your household.
Compare phone plans based on the unlimited inclusive calls. Check you can contact the numbers you want (UK landlines, UK mobiles, international numbers…) when you want (evening, weekends, weekdays…).
Compare perks, for example our Volt broadband and phone deals bring you a speed boost, double mobile data and more exclusive benefits, at no extra cost.

Question 4

Can I add TV to my broadband and phone deal?

Accepted Answer

Yes, you can add Flex to any of our broadband only or broadband and phone packages for an extra monthly fee on a convenient 30-day rolling contract. Or why not take a look at our broadband and TV deals.

Question 5

Is switching home phone and broadband providers easy?

Accepted Answer

Yes! You can switch from your old broadband and home phone providers to Virgin Media in a few quick steps. There’s no need for awkward conversations with your current provider either. You can switch to us at any time, just check for any early disconnection fees with your current provider before you switch if you’re still in contract. Check we’re in your area by entering your postcode on our broadband postcode checker. Choose the package that’s right for you, and let us know a few details about your current provider when you place your order. We’ll need to know the name of your current broadband and home phone provider, last name, address, account number and the services you want to switch – including your current home phone number. We’ll then search for your account with your current provider. If we can’t find your account, you’ll need to contact your current provider to check your details, or cancel your contract with them yourself. Your current provider will send a confirmation of any early disconnection fees, which you should check before you agree to switch providers. Switching to Virgin Media means we’ll work with your old provider to keep you connected to your phone number, phone service and broadband right up until you’re installed. Plus, you won’t pay for two providers while we get things sorted. To understand just how easy it is to switch, watch our video guide here.

Question 6

Can I switch home phone and broadband providers quickly?

Accepted Answer

This depends on the type of installation you need. Our QuickStart self-installation kit can arrive in just four days, while an engineer visit – where we might need to install cables and set up your home phone – could take longer. It can also take up to 10 days to transfer your phone number across. Once you decide to switch home phone and broadband providers, you’ll be offered the next available installation date when you place your order with us.

Question 7

Can I keep my current home phone number when I switch broadband providers?

Accepted Answer

Just let us know if you'd like to keep your number when placing your order. We'll get in touch with your current provider and try to transfer it across, and will let you know your options if this isn't possible.

Question 8

I don’t want a landline and phone deal; do you offer broadband only?

Accepted Answer

Yes, we offer a range of broadband packages so you can find the right deal to suit your household, including broadband only.

Call plan	Weekend & evening chatter	Anytime chatter	International anytime chatter
Make unlimited inclusive calls…	Weekdays (7pm to 7am) Saturday & Sunday	24/7	24/7
… to UK landlines (01, 02, 03 numbers)	✔	✔	✔
… to UK mobiles	✔	✔	✔
… to international mobiles and landlines in 50 destinations worldwide			✔
	+ £5 a month	+ £10 a month	+ £15 a month

Broadband, TV and Landline offers

Mobile and Tablet offers

Broadband and phone deals

Switching broadband is easy

Pick your package

Enter your details

Switch sorted!

Flexible phone plans with your broadband

Popular Links

Packages

Broadband

Mobile

Popular Links

Broadband, TV and Landline offers

Mobile and Tablet offers

Broadband and phone deals

Switching to Virgin Media’s never been easier

Switching broadband is easy

Pick your package

Enter your details

Switch sorted!

Flexible phone plans with your broadband

Popular Links

Packages

Broadband

Mobile

Popular Links