Our WiFi Guarantee

Our WiFi guarantee with WiFi Max

Our superfast WiFi guarantee is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit.

Our WiFi guarantee is backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service. This means if you don’t get download speeds of at least 30Mbps in every room, you can bag up to 3 WiFi Pods, on us – and if that still doesn’t do the trick, we’ll pop £100 credit on your next bill.

How do I get your WiFi guarantee?

Our superfast WiFi guarantee (backed up by our WiFi Pods if needed) is included at no extra cost with our Gigabit Fibre Broadband and Volt packages.

You can also add WiFi Max to our M50 to M500 Fibre Broadband packs without Volt for £8 a month, and we’ll send you your first WiFi Pod. Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use your WiFi, and automatically tackle issues before you need to.

And with our free Virgin Media Connect app you can keep track of all your WiFi Pods and connected devices, check your WiFi Pods’ performance, get tips on where to put your WiFi Pods, and loads more.

If you already have WiFi Max and need extra Pods, get in touch with us on 0345 454 1111 and we’ll get some sent out to you if needed.

How do the WiFi Pods work?

Our WiFi Pods give you more reliable browsing, gaming and show-streaming power, right where you need it. You just need to plug them into a socket halfway between a strong-signal spot and a weak-signal spot for an instant signal boost.

We’ll send you up to 3 Pods, one Pod at a time, to make sure you’re getting 30Mbps in every room.

How we keep your WiFi reliable

How do I test my WiFi speed?

With the free Virgin Media Connect app, you can run a WiFi home scan to smooth out any snags. It’s our new-and-improved two-step speed test powered by internet performance checker SamKnows.

First, it tests your broadband speed to make sure there aren’t any issues. Then it guides you around your home, room by room, to check how your WiFi’s working in each one. Just connect to the Hub, tap Start the scan, and let the app take you through the rest. If the scan finds any areas without superfast WiFi, we’ll suggest ways to improve it – with our WiFi Pods, for example. Sorted!

Follow the instructions below to download the Virgin Media Connect app and get the green light on whether you need extra Pods or not.