Sustainability
We're the first UK broadband provider to be recognised by the Carbon Trust for taking climate action and there’s more achievements to come. Why not get involved.
Enter your postcode to see what’s available in your home:
Here's what you can get at your home
Supercharged deals
Exclusive Volt benefits, just for being with us and O2. The first mobile network to be awarded the Carbon Trust Triple Standard for sustainability.
O2 Recycle
Get cash for your unwanted tech, even if it’s broken. Zero devices go to landfill, with 3.8 million recycled so far.
Like New Phones
O2 refurbished phones come with up to £200 off, a 3-year warranty and have less carbon impact compared to buying new.
Our most advanced Hub is nicer for the planet too
Hub 5 already powers homes with gigabit speeds and WiFi 6 technology.
- Designed to use less energy.
- Boosts battery life of connected devices.
- 100% recycled plastic casing.
60% Lower carbon emissions with QuickStart
It’s easy to self-install your new Virgin Media services, at your own pace, with QuickStart. Just plug in and go.
- Less carbon – Click & Collect the kit, or have it delivered to your door.
- Less paper waste – Online, you’ll have clear how-to guides and easy to follow videos, guiding you step by step.
- More sustainable – 100% recycled packaging, coming soon. Plain boxes, no single use plastic.
Need us to visit you?
Our engineers are scheduled to drive the most efficient journeys and by 2030 all our vans will be electric.
Help get our kit home
It costs nothing to return our kit in the post, to be re-used or recycled sustainably.
Why tackle electronic waste?
The UK is the 2nd largest generator of electronic waste on the planet. Even small actions, like returning our kit, can make a difference to reducing electronic waste.
100% of all our returned kit will be reused or recycled by 2025 — with over 9 million Hubs and TV boxes saved from being wasted so far.
Change your Settings to Eco (Slow start)
Let the TV 360 box go to sleep when you’re not using it. Eco mode makes the TV 360 box slightly cheaper and more sustainable to run, saving a few pennies off your monthly energy costs.
- Less power than the Fast Start or Active Start modes.
- Less than 60 seconds to wake up when you want to watch TV.
Your old smartphone can make a vital difference
Going to Hubbub’s website and signing up to gift your smartphone is the kinder, sustainable way to get rid of an unused iPhone or Android.
Why tackle data poverty?
Over 7 million people in the UK have no access to a device or the internet.
Community Calling will wipe, clean and rehome your smartphone with 6 months’ free data, minutes and texts, to connect someone in need to the internet and their loved ones.
Sign up and get your Freepost envelope from Community Calling, our charity partnership with Hubbub.
See how we’re doing it:
Our Better Connections Plan details the steps we’re taking and the changes we’ve achieved so far. Some key outcomes:
- 100% clean, renewable energy now powers our network, where we control the bill.
- 55% smaller carbon footprint than 2014 – and shrinking!
Plus, we’ve pledged full support to sustainability initiatives, including The Climate Pledge.
See how we’re doing it:
Social sustainability is at the heart of our Better Connections Plan.
Our initiatives and partnerships will support 6 million people in the UK by the end of 2025, delivering free and affordable connectivity and expanding skills training. Charity partners include: Good Things Foundation and Internet Matters.
See how we’re doing it:
All In on inclusivity initiative.
Becoming one of the most ethical companies, globally, is the right way to do business.
Our Better Connections Plan is working to remove bias and barriers, to build trust and strengthen relationships with our customers, staff, partners and suppliers.
Popular Links
The legal stuff
*Monthly price of Virgin Media’s main services and O2 Airtime Plan will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to any add-ons you may have selected, out-of-bundle charges or admin costs, which may increase separately. See www.virginmedia.com/prices and www.o2.co.uk/prices for details.
Virgin Media £50 bill credit: This offer is available to new Virgin Media customers ordering M500 broadband only online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 31 October and 11.59pm on 6 November 2024.
Virgin Media £75 bill credit: This offer is available to new Virgin Media customers ordering Gig1 broadband only online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 31 October and 11.59pm on 6 November 2024.
Virgin Media M500 Fibre Broadband: New customers only with existing O2 contract. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 18-month minimum term product: £32.99* a month for 18 months, then £72* a month thereafter. Offer ends 04/11/24. Monthly price will increase each April by Retail Index Price +3.9% Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. Eligible Virgin Fibre areas only. Virgin TV 360 and, for the time being, home phone is not available in new network expansion areas. Subject to survey, network capacity and a credit check. No set-up fee for self-install, Technician installation costs £30.
Virgin Media M500 Fibre Broadband (Speed Boost to Gig1) ‘Save £126’: achieved by £7 per month saving over 18 months compared to current price for Gig1 (Broadband Only) for non-O2 customers.
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
These prices are for new customers only.
Virgin Media services are only available in eligible Virgin Media network areas. Virgin TV 360 and, for the time being, home phone are not available in new network expansion areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Get fast, reliable WiFi gliding through every room or money back
Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.
†To verify, see: /legal/awards. Best Broadband Experience Award: GWS network award based on national tests Dec ’23-May ’24 comparing major UK providers’ average scores in respect of speed, reliability, latency, packet loss & video streaming. User speed depends on broadband package choice. Virgin Fibre areas only. Best Combined Connectivity Experience: based on GWS test results Dec '23-May '24 comparing data connectivity performance of major UK mobile operators and their associated ISP partners to form a combined score across both mobile network and WiFi experience. Best in Test: based on umlaut Fixed Broadband Benchmark 2023 comparing major UK ISPs on download speed, upload speed, latency and stability. Uswitch Most Popular Broadband Provider: based on Uswitch consumer research Dec 2022 - Jan 2023 conducted by Opinium comparing broadband sales volumes and overall customer satisfaction of major UK ISP operators, split equally to form a combined score.