Q: How do broadband and TV contracts work?

You’ll get one contract that covers both services together You won’t sign a paper copy – simply check and agree to our terms and conditions online. This’ll include details of the price, services, dates and duration of the TV and broadband deals, and you’ll be accepting our policies on fair and acceptable use, cancellation and other legal stuff. You can only cancel all or part of your package at the end of your minimum term unless you’re prepared to give us 30 days’ notice and pay cancellation fees. There’s some exceptions: If you need to move home, there’s no early disconnection fee for taking TV and internet packages with you to your new address. If you change your mind during the 14-day cooling off period, you can cancel TV and broadband packages with no fee. Broadband and TV can continue as usual when your contract ends You’ll receive an end of contract message before the minimum term of your broadband and TV deal comes to an end and it’ll explain what happens next. If you make no changes when you’ve completed your contract, there’s nothing you need to do to continue enjoying our TV and broadband.

Question 1

How to compare broadband and TV deals?

Accepted Answer

Use our postcode checker (if you haven’t already) to see, and compare, all our best broadband and TV deals in your area.

Compare broadband based on your internet usage. You can see more about our speeds, for help finding our most suitable deals for your household.
Compare TV packages based on the shows and channels you love to watch, such as Sky Sports or Sky Cinema, and your preferred picture quality (4K, HD).
If you value flexibility, our Flex option might be right for you. It’s available on a 30-day rolling contract, allowing you to pick and mix your TV until your heart’s content.
Compare perks, for example our Volt broadband and TV deals bring you a speed boost, double mobile data and more exclusive benefits, at no extra cost.

Question 2

How are broadband and TV bundles installed?

Accepted Answer

We have two methods for how to install Virgin Media broadband and TV deals. Depending on your postcode, you may be offered:

QuickStart self-installation – just plug the kit in, no drilling or technical know-how needed.
Or you can book one of our technicians for £30 and they’ll plug in the broadband and TV boxes for you (appointments are £0 where QuickStart is unavailable).

Question 3

How do broadband and TV contracts work?

Accepted Answer

You’ll get one contract that covers both services together
You won’t sign a paper copy – simply check and agree to our terms and conditions online. This’ll include details of the price, services, dates and duration of the TV and broadband deals, and you’ll be accepting our policies on fair and acceptable use, cancellation and other legal stuff. You can only cancel all or part of your package at the end of your minimum term unless you’re prepared to give us 30 days’ notice and pay cancellation fees. There’s some exceptions:

If you need to move home, there’s no early disconnection fee for taking TV and internet packages with you to your new address.
If you change your mind during the 14-day cooling off period, you can cancel TV and broadband packages with no fee.

Broadband and TV can continue as usual when your contract ends
You’ll receive an end of contract message before the minimum term of your broadband and TV deal comes to an end and it’ll explain what happens next. If you make no changes when you’ve completed your contract, there’s nothing you need to do to continue enjoying our TV and broadband.

Question 4

Can I get a bundle with broadband, TV and a landline?

Accepted Answer

Sure, we have phone, TV and broadband packages – you’ll just need to use our postcode checker (if you haven’t already) and see if they’re available where you are.

Question 5

How do I switch to Virgin Media?

Accepted Answer

Check you can get our services in your home by popping in your postcode. Then pick a package that’s best for you. Once you’ve found one, let us know you want to switch when you place your order, and we’ll ask for your current providers details. We’ll need your provider’s name, plus your last name, address, account number, and the services you want to switch – broadband, home phone, or both. If we have trouble finding your details, either check your info with your current provider before placing your order again, or switch your services yourself and speak to them to cancel your services. Your current provider will then send over details of your cancellation, including details of any early disconnection fees, which you should check before you agree to switch providers. We’ll work with your current provider to seamlessly switch everything over, so you won’t spend a single second without WiFi or a working phone line. Your final bill with them and first bill with us won’t overlap, either – so you’ll only ever pay for one super-smooth service. Learn more and watch our video guide

Question 6

Is switching broadband providers a long process?

Accepted Answer

The length of time to switch providers usually depends on the type of installation you need for your home. Our QuickStart self-installation kit can be set up immediately and arrives in just four days. If your services need to be installed by an engineer, it could take a little longer as you’ll need to book in an appointment. If you’re switching your home phone to Virgin Media, it can take up to 10 days for your phone number to transfer across.

Question 7

Will you switch my TV service when I change broadband providers?

Accepted Answer

Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.

Broadband, TV and Landline offers

Mobile and Tablet offers

TV and broadband deals

Why should I get a broadband and TV package?

Superfast, reliable broadband

Epic family entertainment

Priority from O2

Stream the telly you love

Which TV and internet package is best for you?

Flex

Bigger bundle

Bigger bundle + Movies

Bigger bundle + Sports

Biggest Combo bundle

Mega Volt bundle

What channels can I get with a broadband and TV deal?

Kids

POP

CBBC HD

CBeebies

More about speeds

Popular Links

Packages

Broadband

Mobile

Popular Links

Broadband, TV and Landline offers

Mobile and Tablet offers

TV and broadband deals

Get 3 Months of Disney+ Standard on us

Why should I get a broadband and TV package?

Superfast, reliable broadband

Epic family entertainment

Priority from O2

Stream the telly you love

Which TV and internet package is best for you?

Flex

Bigger bundle

Bigger bundle + Movies

Bigger bundle + Sports

Biggest Combo bundle

Mega Volt bundle

What channels can I get with a broadband and TV deal?

Kids

POP

CBBC HD

CBeebies

More about speeds

Popular Links

Packages

Broadband

Mobile

Popular Links