Question 1

Do I need a landline to get broadband?

Accepted Answer

In short, no, you don’t need a landline to get broadband. You can get our superfast speeds without a phoneline because our broadband runs on fibre-optic cables and coax cables, not a traditional copper telephone line. Our broadband only deals are ideal if you don’t want a landline.

Question 2

Why should I get a landline and broadband bundle?

Accepted Answer

One word: simplicity! It’s much easier to have services from one supplier. One bill, one port-of-call.

As well as choosing from our four call plans, you’ll benefit from our range of Fibre Broadband, from M50 to M350. It comes on an 18-month contract and you’ll have to pay a one-off setup fee so we can get you up and running.

To get the best of all worlds, explore our broadband, TV and phone packages.

Question 3

What should I consider when comparing home phone deals?

Accepted Answer

Whether you live alone, in a house share or you have a busy household, your home phone deal should be one that works for your needs.

Inclusive calls
If your calls can go on a bit, getting a landline deal with a limited number of minutes to call other home phones might prove expensive in the long run.

Weekend chatter, our simplest call plan, is your starting point. You’ll get inclusive weekend calls to UK landlines∆. The monthly cost of your line rental is the price of the landline call plan – so there’s no additional fee for that

Inclusive minutes to mobile numbers
Perhaps you don’t want to confine your catchup time to just the weekend. If that’s you, then our Evening & weekend chatter is right up your alley. It comes jam-packed with inclusive evening and weekend calls to UK landlines∆ and UK mobiles too. What more can you ask for?

With Anytime chatter you’ll get all of the above but you can make inclusive anytime calls, Monday to Sunday, not just in the evening or at the weekend. That’s essentially unlimited calls – and your talk time sorted.

For a full list of telephone charges download our everyday call charges guide.

International calls
With International anytime chatter you can make phone calls to friends or family living abroad whenever it suits.

Enjoy inclusive whenever-you-want calls to UK landlines∆, UK mobile numbers and 50 popular international destinationsϪ.

Landline plus a bit extra
You can add our landline call plans to any of our broadband packages, or choose an all-in-one broadband, TV and phone package and customise it to your liking in the checkout.

Question 4

How much do calls cost with landline deals?

Accepted Answer

All our landline call plans come with inclusive minutes, from the simplest to the talk-any-time-of-the-day callers. You may be charged a fee per minute if you call a specific number. To give you a better idea, explore the different call costs for each call plan so that you know exactly how much dialling might cost you.

Question 5

What options are there for calling abroad?

Accepted Answer

There’s great comfort in knowing your loved one is at the end of a phone, even when they’re thousands of miles away. We have an option that'll allow you to make international calls when it suits you.

International anytime chatter – Stay up late or rise early and give that special someone a ring from your landline. You’ll get inclusive round-the-world-clock minutes to make international mobile & landline calls to 50 popular destinations Ϫ.

Question 6

Where can I find earlier call tariffs?

Accepted Answer

See our current tariff guides and earlier versions.

Question 7

Is switching home phone and broadband providers easy?

Accepted Answer

Yes! You can switch from your old broadband and home phone providers to Virgin Media in a few quick steps. There’s no need for awkward conversations with your current provider either. You can switch to us at any time, just check for any early disconnection fees with your current provider before you switch if you’re still in contract. Check we’re in your area by entering your postcode on our broadband postcode checker. Choose the package that’s right for you, and let us know a few details about your current provider when you place your order. We’ll need to know the name of your current broadband and home phone provider, last name, address, account number and the services you want to switch – including your current home phone number. We’ll then search for your account with your current provider. If we can’t find your account, you’ll need to contact your current provider to check your details, or cancel your contract with them yourself. Your current provider will send a confirmation of any early disconnection fees, which you should check before you agree to switch providers. Switching to Virgin Media means we’ll work with your old provider to keep you connected to your phone number, phone service and broadband right up until you’re installed. Plus, you won’t pay for two providers while we get things sorted. To understand just how easy it is to switch, watch our video guide here.

Question 8

Can I switch home phone and broadband providers quickly?

Accepted Answer

This depends on the type of installation you need. Our QuickStart self-installation kit can arrive in just four days, while an engineer visit – where we might need to install cables and set up your home phone – could take longer. It can also take up to 10 days to transfer your phone number across. Once you decide to switch home phone and broadband providers, you’ll be offered the next available installation date when you place your order with us.

Question 9

Can I keep my current home phone number when I switch broadband providers?

Accepted Answer

Just let us know if you'd like to keep your number when placing your order. We'll get in touch with your current provider and try to transfer it across, and will let you know your options if this isn't possible.

Broadband, TV and Landline offers

Mobile and Tablet offers

Home phone and landline deals

Switching broadband is easy

Pick your package

Enter your details

Switch sorted!

Upgrade your call plan

Evening & weekend chatter

Anytime chatter

International anytime chatter

Get help with your Virgin Media landline

We're award-winning!†

Popular Links

Packages

Broadband

Mobile

Popular Links

Broadband, TV and Landline offers

Mobile and Tablet offers

Home phone and landline deals

Switching to Virgin Media’s never been easier

Switching broadband is easy

Pick your package

Enter your details

Switch sorted!

Upgrade your call plan

Evening & weekend chatter

Anytime chatter

International anytime chatter

Get help with your Virgin Media landline

We're award-winning!†

Popular Links

Packages

Broadband

Mobile

Popular Links