Switching broadband’s never been easier
Switch to Virgin Media from your current broadband provider and we’ll do all the heavy lifting.
Enter your postcode to see what’s available in your home:
Here's what you can get at your home
Why switch to Virgin Media broadband?
A seamless switch – your current services will only end once Virgin Media is up and running
£0 setup fee when you move to our superfast and super reliable broadband†
Our superfast WiFi guarantee promises download speeds of at least 30Mbps in every room
Network reliability
Our superfast network offers speeds you can rely on and £0 setup cost when you switch to our broadband deals.
Priority from O2
Switch to the UK’s only broadband with Priority from O2 included and enjoy exclusive perks, rewards and experiences – with a few surprises thrown in every month too.
Exclusive benefits
We’ve joined forces with O2 to give you a broadband speed boost, double mobile data and more Volt benefits – just for having our broadband and an O2 SIM.
WiFi guarantee with WiFi Max
Download speeds of at least 30Mbps in every room or £100 bill credit. WiFi Max comes with Gigabit and Volt broadband or add it to our other deals.
Business broadband
Business broadband is another great option for when you’re working from home and your business is registered to your home address.
FAQs
It’s quick and easy to switch broadband providers and move to Virgin Media. There’s no need to tell your current provider or give them 30 days’ notice, and you can switch at any time to one of our best broadband deals though if you do so before your minimum term is up, you might be charged fees.
Simply choose your prefered bundle across all our broadband, tv and phone deals. Once chosen, you can start your broadband switch, firstly just check if you're eligible using our postcode checker. Then you’ll be asked to give us some details, including your current broadband provider, surname, address, account number and the services you want to switch. We’ll use these to find your account with your current provider. If we can’t do this, you’ll need to contact your current provider to check your details or disconnect from them yourself.
Your current provider will send you some important info, including details of any early disconnection fees, which you should read before you agree to switch broadband providers.
Using our switching service, your connection won’t be interrupted, and you won’t have to pay for two providers while we get things sorted.
To learn more, check out our video guide here.
Once you decide to switch broadband providers, you’ll be offered the next available installation date when you place your order with us.
Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.
This'll depend on where you are in the process. You can place an order with us using our switching service, but you might need to get in touch with your current provider to make sure you won’t lose access to your services too early.
Just let us know if you'd like to keep your number when placing your order. We'll get in touch with your current provider and try to transfer it across, and will let you know your options if this isn't possible.
We offer a QuickStart kit that makes it easy to set things up yourself – it can be delivered to most homes or Click & Collect points.
If QuickStart isn’t available in your area, we’ll send out an engineer at no extra cost. If you can get a QuickStart kit but choose not to use it, you’ll need to pay £30 for an appointment.
And just so you know, our services always come with an activation fee of £35.
No, you can reschedule your installation worry-free – we'll take care of everything with your current provider and make sure you aren't left without services while you switch.
The best thing to do is switch your services before you move. Then, once you’re ready to move, just follow our steps in the link below.
Yes – in the unlikely event that something's not quite right, we'll automatically compensate you on your first bill in line with our compensation policy.
Yes – just follow our mobile switching process here.
If you choose to leave Virgin Media, it's important to remember that if you have a Virgin Media email account, it will be deactivated and deleted 90 days after your services have been disconnected as is outlined in our terms and conditions.
For more help and support visit our email account closure page.
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The legal stuff
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a QuickStart self-install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
Hisense TV or £200 bill credit:
- This offer is available to new Virgin Media customers ordering the Bigger Combo bundle + Movies, Bigger Combo bundle + Sports HD, Biggest Combo bundle (including Volt variants) or the Mega Volt bundle online.
- The bundle needs to be ordered between 20 February and 11.59pm on 3 March 2025.
- This offer can’t be used with another offer.
- A household can only claim 1 TV or 1 bill credit amount.
- We can remove this offer at any time.
- Prices may change during your contract.
- We can’t offer cash or anything else in place of this offer.
- You won’t be able to keep your TV or bill credit if:
- You cancel your services before they’re installed or before the end of your 14-day cancellation period.
- You downgrade your bundle before your services are installed or before the end of your 14-day cancellation period.
Virgin Media £200 bill credit: This offer is available to new Virgin Media customers ordering the Bigger Combo bundle + Movies, Bigger Combo bundle + Sports HD, Biggest Combo bundle (including Volt variants) or the Mega Volt bundle online.
This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 20 February and 11.59pm on 3 March 2025.
These prices are for new customers only.
Virgin Media services are only available in eligible Virgin Media network areas. Virgin TV 360 and, for the time being, home phone are not available in new network expansion areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Get fast, reliable WiFi gliding through every room or money back
WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.