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Our broadband speeds explained

We understand your need for speed, which is why we aim to deliver ultrafast speeds you can rely on. We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting.

Our estimated fibre broadband speeds

To make our broadband speeds crystal clear, we’ve set them out in a handy table. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who change their broadband services, on or after 1st August 2020.

Download Speeds

Last updated: on the 15th October 2024.

Product
Advertised Speed*
Expected Speed Range**
Minimum Guaranteed Download Speed

M50

54 Mbps

53 - 55 Mbps

27 Mbps

M125

132 Mbps

134 - 137 Mbps

66 Mbps

M250

264 Mbps

269 - 274 Mbps

132 Mbps

M350

362 Mbps

375 - 384 Mbps

181 Mbps

M500

516 Mbps

528 - 548 Mbps

258 Mbps

Gig1 Fibre Broadband

1130 Mbps

1093 - 1144 Mbps

565 Mbps

Upload speeds

Product
Advertised Speed*
Expected Speed Range**

M50

5 Mbps

5 Mbps

M125

20 Mbps

21 Mbps

M250

25 Mbps

26 Mbps

M350

36 Mbps

37 Mbps

M500

52 Mbps

51 - 52 Mbps

Gig1 Fibre Broadband

104 Mbps

101 - 105 Mbps

Our estimated full fibre broadband speeds

Download Speeds

Product
Advertised Speed*
Expected Speed Range**
Minimum Guaranteed Download Speed

M50

54 Mbps

53 - 55 Mbps

27 Mbps

M125

132 Mbps

134 - 137 Mbps

66 Mbps

M250

264 Mbps

273 - 274 Mbps

132 Mbps

M350

362 Mbps

375 - 384 Mbps

181 Mbps

M500

516 Mbps

528 - 548 Mbps

258 Mbps

Gig1 Full Fibre Broadband

1130 Mbps

1093 - 1144 Mbps

565 Mbps

Gig2 Full Fibre Broadband

2000 Mbps

1859 - 2080 Mbps

1000 Mbps

Upload speeds

Product
Advertised Speed*
Expected Speed Range**

M50

5 Mbps

5 Mbps

M125

20 Mbps

22 Mbps

M250

25 Mbps

27 Mbps

M350

36 Mbps

38 Mbps

M500

52 Mbps

51 - 52 Mbps

Gig1 Full Fibre Broadband

104 Mbps

108 - 109 Mbps

Gig2 Full Fibre Broadband

200 Mbps

206 - 208 Mbps

Upload speed add-on

Download Speeds

Product
Advertised Speed*
Expected Speed Range**
Minimum Guaranteed Download Speed

M50

54 Mbps

53 - 55 Mbps

27 Mbps

M125

132 Mbps

132 - 137 Mbps

66 Mbps

M250

264 Mbps

270 - 274 Mbps

132 Mbps

M350

362 Mbps

376 - 383 Mbps

181 Mbps

M500

516 Mbps

536 - 547 Mbps

258 Mbps

Gig1 Full Fibre Broadband

1080 Mbps

1138 - 1142 Mbps

540 Mbps

Gig2 Full Fibre Broadband

2000 Mbps

2076 - 2085Mbps

1000 Mbps

Upload Speeds

Product
Advertised Speed*
Expected Speed Range**

M50

54 Mbps

54 Mbps

M125

132 Mbps

136 Mbps

M250

264 Mbps

271-272 Mbps

M350

362 Mbps

380Mbps

M500

516 Mbps

543 Mbps

Gig1 Full Fibre Broadband

1080 Mbps

1084 - 1086 Mbps

Gig2 Full Fibre Broadband

2000 Mbps

2092 - 2093 Mbps

*The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

More about our speeds

Speed you can rely on

Great internet experiences can move you, but only when your connection is truly great. Our cable’s thicker copper core combined with quality insulation allows us to deliver average speeds of 1130Mbps on our top widely available tier, Gig 1 Fibre Broadband.

We own the entire network to your home which means we can measure the reliability of your connection from beginning to end – including your Virgin Media Hub.

Check out our handy table below to see how reliable our entire network has been.

Time period
Reliability

January 2024 – June 2024

99.85%

Essential broadband - download speeds

Essential broadband is available to new and existing customers in receipt of Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based Employment Support Allowance. For more information, including how to apply, see virginmedia.com/essential.

Product
Advertised Speed*
Expected Speed Range**
Minimum Guaranteed Speed

Essential broadband

15Mbps

14 - 16Mbps

8Mbps

Essential broadband plus

54Mbps

53 - 55Mbps

27Mbps

Essential broadband - upload speeds

Product
Advertised Speed*
Expected Speed Range**

Essential broadband

2Mbps

2Mbps

Essential broadband plus

5Mbps

5Mbps

*The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

**The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

Legacy products

Applies to existing customers who re-contracted with us on or after 28th February 2019.

Product
Advertised Speed*
Minimum Guaranteed Speed

M70

70 Mbps

35 Mbps

M600

630 Mbps

315 Mbps

Legacy products - upload speeds

Applies to existing customers who re-contracted with us on or after 28th February 2019.

Product
Advertised Speed*
Expected Speed Range**

M70

5 Mbps

3 Mbps

M600

41 Mbps

39 - 42 Mbps

Legacy products

Applies to existing customers who re-contracted with us between 28th February 2019 and 31st Jul 2020.

Product
Advertised Speed*
Minimum Guaranteed Speed

M50

54 Mbps

27 Mbps

M125

132 Mbps

66 Mbps

M250

264 Mbps

132 Mbps

M350

362 Mbps

181 Mbps

M500

516 Mbps

258 Mbps

Gig1 (1Gb)

1,140 Mbps

570 Mbps

Legacy products - upload speeds

Applies to existing customers who re-contracted with us between 28th February 2019 and 31st Jul 2020.

Advertised Speed*
Minimum Guaranteed Speed

5 Mbps

3 Mbps

10 Mbps

5 Mbps

20 Mbps

10 Mbps

36 Mbps

18 Mbps

52 Mbps

26 Mbps

*The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

**The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.

Ofcom Speed Code Information - FAQs

Broadband Speed Information - FAQs

Right to Cancel - FAQs

How's this for the trophy cabinet?

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