Make a complaint

If you’re unhappy with our service, please let us know as soon as you can. We’ll do our best to put things right, so you can carry on enjoying your services again. We’ll also use your feedback to improve our service where we can.

We always aim to resolve complaints in the first instance - in some cases this can take up to 28 days, and this is to ensure that we give your comments the attention they deserve.

We always aim to offer a satisfactory resolution for you. In order to help us reach a speedy resolution for you, please ensure you answer the security questions accurately, please also be as specific as you can in your complaint, and let us know what you would consider a suitable resolution.

First name

Last name

Account number

Your data privacy is something we take seriously, and our team is here to help. In order for us to resolve your complaint in a timely manner, please answer the below questions accurately. The following security questions will enable us to verify you and if correct, will allow us to respond to you directly by email.

Please answer the general account questions below:

Which package do you subscribe to? e.g. 100MB broadband speed

Can you confirm your email address registered on the account?

Please answer the following financial question:

What was the amount of your last bill?

House number/name

Street

Postcode

What happened?

What would you like Virgin Media to do to resolve your issue?

Contact telephone number

Email address

Confirm email address

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