How to connect your devices to Virgin Media Broadband
If you can’t get your Android, Apple or Windows device online, this article will help you to connect your devices to the WiFi.
Connect my Android device to the WiFi
If your Android tablet or phone won’t connect to the WiFi, we’ll show you how to get online in the steps below.
From the home screen, swipe up or down to access apps and select Settings
Select Connections > WiFi
Select your Virgin Media WiFi network name from the list
Enter your WiFi password and select Connect
Connect my Windows device to the WiFi
To learn how to connect a laptop to the WiFi, or any other Windows device, follow the steps below.
Suitable for Windows 10 and older versions of Windows.
Select the Network icon in the taskbar’s notification area, this is usually at the bottom of your screen
Select your Virgin Media WiFi network name from the list, then select Connect
Enter your WiFi password, then select OK to connect
Connect my Apple device to the WiFi
If your iPhone won’t connect to the WiFi, we’ll show you how. These steps will also work if your iPad’s not connecting to the WiFi.
From the home screen, select the Settings app
Select WiFi
Select your Virgin Media WiFi network name from the list
Enter your WiFi password and select Join
Connect my Apple Mac to the WiFi
If your Apple Mac won’t connect to the WiFi, the steps below will show you how you can get online.
Select the WiFi icon in the top menu bar, if it’s switched off, turn it on
Select your Virgin Media WiFi network name from the list
Enter your WiFi password and select Join
Your device should now be connected to Virgin Media broadband.
You can check the broadband speed at our broadband speed test page.
If you find that the broadband speed is slow, our broadband speed advice can help.
How to connect my games console to Virgin Media Broadband
Let’s help you get your games console connected to your Virgin Media Broadband in a few simple steps. Remember, if you’re a keen gamer and you aren’t already signed up to one of our gaming packages, you might want to check out what’s on offer to ensure super smooth game play and super speedy downloads.
Firstly you’ll need to locate the WiFi network name and password. This can be found either on back or bottom of the Hub. The WiFi network name starts with the letters VM.
Select your console below to find instructions on how to connect it to the Hub. If your games console does not detect a wired connection, you may be prompted to select a network.
To connect your console to your wireless network:
Press the Xbox button to open the guide
Select Profile & system > Settings > General > Network settings
Select Set up wireless network
Select your wireless network from the list of available networks
If you’re struggling to connect your Xbox to WiFi, check out the official troubleshooting guides to connect Xbox one to WiFi.
If you’re struggling to connect your Xbox 360 to the WiFi, check out the official troubleshooting guides from Xbox 360.
You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set up Internet Connection.
You’ll need to make sure your PlayStation 3 is equipped with the feature that allows a wireless connection. Follow these steps to connect PlayStation 3 to WiFi to find out how.
To get your Nintendo Wii and Wii U online, check out their official step by step guide.
If you’re looking to get your Nintendo Switch connected to WiFi, check out their official guide.
I think my Virgin Media WiFi is not working
If you’re having problems with our broadband connection, visit our improve WiFi connection page. First, check that your device is running the latest software as this might be causing the issue.
Remember, have your Virgin Media network name and WiFi password ready. You’ll find this on the base of the Hub unless you’ve changed it. If you’re struggling to get your WiFi to work, there might be a problem with your Hub. Check out our dedicated help pages on what to do if your WiFi isn’t working.