Question 1

Can I add Netflix to my Virgin Media bundle?

Accepted Answer

The Netflix app is built into our latest Virgin TV boxes for easy access. You can choose a bundle with Netflix Standard with Ads included and if you’re an existing Netflix customer, you’ll be able to keep your account and switch your Netflix billing to Virgin Media.
Or you can add a Netflix plan to your existing bundle and pay through your Virgin Media bill, so there’s just one hassle-free payment for both Netflix and your Virgin Media services.

Question 2

How do I switch to Virgin Media?

Accepted Answer

Check you can get our services in your home by popping in your postcode. Then pick a package that’s best for you. Once you’ve found one, let us know you want to switch when you place your order, and we’ll ask for your current providers details. We’ll need your provider’s name, plus your last name, address, account number, and the services you want to switch – broadband, home phone, or both. If we have trouble finding your details, either check your info with your current provider before placing your order again, or switch your services yourself and speak to them to cancel your services. Your current provider will then send over details of your cancellation, including details of any early disconnection fees, which you should check before you agree to switch providers. We’ll work with your current provider to seamlessly switch everything over, so you won’t spend a single second without WiFi or a working phone line. Your final bill with them and first bill with us won’t overlap, either – so you’ll only ever pay for one super-smooth service. Learn more and watch our video guide

Question 3

Is switching broadband providers a long process?

Accepted Answer

The length of time to switch providers usually depends on the type of installation you need for your home. Our QuickStart self-installation kit can be set up immediately and arrives in just four days. If your services need to be installed by an engineer, it could take a little longer as you’ll need to book in an appointment. If you’re switching your home phone to Virgin Media, it can take up to 10 days for your phone number to transfer across.

Question 4

Will you switch my TV service when I change broadband providers?

Accepted Answer

Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.

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