Question 1

How to choose the best broadband and TV package deal?

Accepted Answer

Compare all our broadband deals in detail to check you’re getting everything your household needs and for a price that’s affordable to you.

Sports

Get action-packed Sky Sports, TNT Sports and more channels on Virgin TV. Our best broadband and TV deals come fully loaded with all 8 Sky Sports channels at no extra cost: the Bigger Combo bundle + Sports HD, the Biggest Combo bundle and the Mega Volt bundle. Otherwise, Sky Sports and other sports channels can be added to all our broadband and TV packages at checkout.

Movies

Enjoy Sky Cinema HD channels with Virgin TV. Our best broadband and TV deals have all 11 Sky Cinema HD channels included at no extra cost: the Bigger Combo bundle + Movies, Biggest Combo bundle and the Mega Volt bundle. Or you can always add the Sky Cinema Collection to the rest of our broadband and TV packages at checkout.

Exclusive benefits

Don’t miss our Volt broadband packages. Since we’ve joined forces with O2, you can get Volt benefits, at no extra cost. This includes a boost to the next fastest available broadband speed (up to a max of 1Gbps), our superfast WiFi guarantee with WiFi Max and up to three WiFi Pods, if needed.

Question 2

What other broadband deals can I get?

Accepted Answer

Broadband only – Superfast, reliable internet connection on its own.
Broadband and TV deals – Fibre broadband you can rely on and at least 220+ channels to entertain all the family.
Business broadband – Fixed price deals, backed up by 24/7 phone support. Another option for when you’re working from home and your business is registered to your home address.

Question 3

How are broadband and TV deals installed?

Accepted Answer

If QuickStart is available for you to choose at checkout, this is usually the fastest way to install Virgin Media. You’ll simply plug our kit straight in. No special skills needed. Alternatively, you can book a technician visit and one of our team will come and get you up and running.

Question 4

Is switching broadband providers easy?

Accepted Answer

Yes! You can switch from your old broadband provider to Virgin Media in a few quick steps. There’s no need for awkward conversations with your current provider either. You can switch to us at any time, just check for any early disconnection fees with your current provider before you switch if you’re still in contract. Check we’re in your area by entering your postcode on our broadband postcode checker. Choose the package that’s right for you, and let us know a few details about your current provider when you place your order. We’ll need to know the name of your current broadband and home phone provider, last name, address, account number and the services you want to switch – including your current home phone number. We’ll then search for your account with your current provider. If we can’t find your account, you’ll need to contact your current provider to check your details, or cancel your contract with them yourself. Your current provider will send a confirmation of any early disconnection fees, which you should check before you agree to switch providers. Switching to Virgin Media means we’ll work with your old provider to keep you connected to your phone number, phone service and broadband right up until you’re installed. Plus, you won’t pay for two providers while we get things sorted. To understand just how easy it is to switch, watch our video guide here.

Question 5

Can I switch broadband providers quickly?

Accepted Answer

This depends on the type of installation you need. Our QuickStart self-installation kit can arrive in just four days, while an engineer visit – where we might need to install cables and set up your home phone – could take longer. It can also take up to 10 days to transfer your phone number across. Once you decide to switch home phone and broadband providers, you’ll be offered the next available installation date when you place your order with us.

Question 6

Can I keep my current home phone number when I switch broadband providers?

Accepted Answer

Just let us know if you'd like to keep your number when placing your order. We'll get in touch with your current provider and try to transfer it across, and will let you know your options if this isn't possible.

Question 7

Will you switch my TV service when I change broadband providers?

Accepted Answer

Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.

Broadband, TV and Landline offers

Mobile and Tablet offers

Broadband packages

What should I consider when choosing broadband, TV and phone packages?

Speeds

TV channels

Flexibility

What TV channels can I get with a broadband and TV deal?

Kids

POP

CBBC HD

CBeebies

Can I add a SIM to a broadband and TV bundle?

If you have an O2 Pay Monthly plan…

If you’re not currently with O2…

Popular Links

Packages

Broadband

Mobile

Popular Links

Broadband, TV and Landline offers

Mobile and Tablet offers

Broadband packages

Get 3 Months of Disney+ Standard on us

What should I consider when choosing broadband, TV and phone packages?

Speeds

TV channels

Flexibility

What TV channels can I get with a broadband and TV deal?

Kids

POP

CBBC HD

CBeebies

Can I add a SIM to a broadband and TV bundle?

If you have an O2 Pay Monthly plan…

If you’re not currently with O2…

Popular Links

Packages

Broadband

Mobile

Popular Links