If you have an hearing impairment, you may find these features useful:

• Adjustable volume control.
• Vibrate alert.
• Compatibility with a loopset for your hearing aid.
• Compatibility with keyboards.
• Predictive text.

If you have a visual impairment , you may find these features useful:

• Large, high contrast keys.
• Large, high contrast display.
• Voice activated dialling.
• Keypad tones.
• Screen readers such as VoiceOver.

If you have Dexterity issues, you may find these features useful:

• Voice activated dialling.
• Speed/short code dialling.
• Predictive text.
• Easy to grip phones with non-slip casings.
• Compatibility with keyboards.

For help choosing your mobile, please visit one of our high street stores or contact us.

Find your nearest store

Choosing An Accessible Device

If you can't speak on the phone, or prefer not to, you can use the Text Relay service.

All you have to do is type your conversation into your textphone's keypad and wait for the other person to reply.

It doesn't matter whether the person you're talking to has a telephone or a textphone because a relay assistant will help you and the person you're calling.

Oh and guess what? You get a discount on your calls via Text Relay with Virgin Media. Calls to UK local and national numbers, made via the TextDirect service with the 18001 prefix, get an 80% discount. Whilst calls to UK mobiles, made via the TextDirect service with the 18001 prefix, get a 20% discount.

If you want to contact Virgin Media using Text Relay you can do so using the following Text Relay freephone number 18001 0800 052 2164

Text Relay is available 24 hours a day, 365 days a year.

Find out more about Text Relay

Next Generation Text Relay Service

The Next Generation Text Relay Service does everything our current Text Relay service does and a whole lot more.

If you currently use Virgin Media’s Text Relay Service, you won’t have to make any changes to the way you currently make or receive phone calls. You’ll still be able to use your BT Textphone, Minicom, Uniphone or similar device – and we’ll automatically connect you to the relay service as before. The only difference is you’ll have some nice extra features when you connect to Text Relay, thanks to our improved service.

Find out more

Next Generation Text App

Prefer an app to using a textphone? No problem. Virgin Media customers with accessibility needs can download and install our easy to use Next Generation Text app.

The Next Generation Text app works with a home, office, or mobile phone and provides a text connection in parallel with the phone call you make through the Next Generation Text service.

The app is available on a range of compatible devices like your laptop, tablet and smartphone, so all you need is a good WiFi connection to download it. It’s also totally free to download and available from the usual app stores. For any updates, don’t forget to check back here.

Find out more

With your Virgin Mobile, Voicemail diverts will send your calls to voicemail in certain situations, like when your phone is switched off. To adjust these settings on your phone, just call us on 789 from your Virgin Mobile phone, or 0345 6000 789° from any other phone.

Call Forward Unconditional – Setting your device to this setting would send all calls to Voicemail automatically

Call Forward - Busy   - When you are already on a call, the caller trying to contact you will automatically be directed to leave a message on your Voicemail

Call Forward - Not Answered - You can chose not to answer a call and this caller will automatically be directed to leave a message on your Voicemail

Call Forward - Un-Reachable – If you are not in a serviceable area or your phone is switched off all calls will be automatically directed to leave a message on your Voicemail

If you get stuck along the way, see our Virgin Mobile Phone Support.

You can contact our support team by using a sign language interpreter. To use this service just visit our secure page where you can download the plug-in when prompted. Make sure you have a webcam then press ‘Make call’. It’s as easy as that. But don’t forget, you’ll need a broadband speed of at least 1Mb.

You can use our service Monday to Friday 9am until 8pm and Saturday and Sunday 9am until 4pm. If an Interpreter isn’t available immediately, simply hold or try again later. Outside working hours just leave your contact details in a video message, and we will get back to you as soon as we can.

If you have any problems connecting to the interpreter or would like to feedback on the Interpreters Live! service, simply get in touch with our partner, Sign Solutions. You can contact them via a sign language interpreter at www.signsolutions.uk.com or send an email to office@signsolutions.uk.com.