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Upgrades and offers

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I want to join

I’m a new customer

Accounts and billing

Upgrades and offers

Experiencing an issue

Reschedule appointment

Moving home

Thinking of leaving

Make a complaint

Which of your services are you looking to upgrade?

Broadband, TV and Phone

Boost your package online

Your personalised offers and incredible package upgrades are available to view and sign up to online. Just head to our package changes page below to find out more.

Make a change online

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Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

Call our Customer Service team Call our Customer Service team

Please only call if you need to. Instead, please use the help available online.
Find out more

Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

Mobile

Mobile upgrade

Give your mobile life a boost with a tasty upgrade and treat yourself to one of our offers. Just head over to our deals to see what’s in store.

See mobile deals