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Reschedule an appointment

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I want to join

I’m a new customer

Accounts and billing

Upgrades and offers

Experiencing an issue

Reschedule appointment

Moving home

Thinking of leaving

Make a complaint


Before you get in touch, did you know you can reschedule a engineer appointment online?

Reschedule your engineer appointment online

You can reschedule your engineer appointment and a whole lot more, by signing into your My Virgin Media account.

Sign in to My Virgin Media

Register for My Virgin Media

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Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

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