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Moving home

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I want to join

I’m a new customer

Accounts and billing

Upgrades and offers

Experiencing an issue

Reschedule appointment

Moving home

Thinking of leaving

Make a complaint

You may be able to take us with you!

Taking your Virgin Media services with you when you move in is super-simple, and we’ve got all the information you need on our dedicated help pages.

Need more help?
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Message us

Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.

If you would like to message us, just click the button below to get started.

Message us


Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

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