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Help
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I’m a new customer
Register for My Virgin Media
My Virgin Media lets you do loads of super useful stuff online, including:
- View your current and previous bills
- Make a payment
- Set up Direct Debits
- Manage your account
- Upgrade your package
Video guides
Welcome to Virgin Media
Your guide to QuickStart
Getting ready for your installation
What is My Virgin Media?
Message us
Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.
If you would like to message us, just click the button below to get started.
Manage your mobile account online
Your Account lets you do loads of super useful stuff online, including:
- View your current and previous bills
- Make a payment
- Set up Direct Debits
- Manage your account
- Upgrade your plan
Video guides
Welcome to Virgin Mobile
Guide to online billing
How to sign into Your Account
Message us
Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.
If you would like to message us, just click the button below to get started.
Accessibility & Extra Support
Text Relay Service
RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.
To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.
Video Relay Service
Video Relay allows British Sign Language users connect to us via an interpreter.
Open 8am until midnight, 7 days a week.