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My Virgin Media is the best place to help solve any technical issues you’re having. Here you can:
- Run tests on your kit
- Check for faults in your area
- Follow our useful step-by-step guides to fix issues
- Book an engineer if you need one
Our most common queries
Our help articles are packed with tips, step-by-step guides and videos, so you can solve the
most common problems yourself...
Broadband
TV
- I have an error code
- My remote isn’t working
- I’m missing channels
- My sound isn’t working
- My pictures distorted
- My screen is blank
Phone
Ask our awesome community
The Virgin Media community has over half a million members and is a great place to talk to other friendly customers and members of the Virgin Media team. It’s packed with tips, hints and helpful answers about our products and services.
Accessibility & Extra Support
Text Relay Service
RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.
To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.
Video Relay Service
Video Relay allows British Sign Language users connect to us via an interpreter.
Open 8am until midnight, 7 days a week.
Lost or stolen phone?
You can report your phone as lost or stolen online now. We can make sure the SIM is locked as soon as possible, preventing it being used by anyone who isn’t you.
Help articles
Our help articles are packed with tips, guides and videos, so you can solve most common problems yourself...
Ask our awesome community
The Virgin Media community has over half a million members and is a great place to talk to other friendly customers and members of the Virgin Media team. It’s packed with tips, hints and helpful answers about our products and services.
Message us
Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.
If you would like to message us, just click the button below to get started.
Accessibility & Extra Support
Text Relay Service
RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.
To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.
Video Relay Service
Video Relay allows British Sign Language users connect to us via an interpreter.
Open 8am until midnight, 7 days a week.