Terms and Conditions
Disney+
These additional terms and conditions apply to your Disney+ subscription where you have requested to pay for the service through your Virgin Media bill. These terms and conditions should also be read along with the Disney+ Subscriber Agreement (https://www.disneyplus.com/en-gb/legal/subscriber-agreement) (the “Disney+ Terms”). Your contract and terms of service remains with Disney at all times. If these terms and conditions and the Disney+ Terms say different things about payment, and/or billing, then these terms will apply. These terms and conditions set out the agreement between you (‘you’ or ‘your’); Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’ or ‘Virgin Media’).
You can add Disney+ as an optional additional service to your Virgin Media bill providing you’ve got an active Virgin Media broadband (Minimum 50 Mbps) subscription and you have either; a) TV360 or b) have activated your Stream box.
Access to Disney+ is subject to eligibility checks. We may refuse your Disney+ charge and prevent you from accessing the Disney+ service if you fail credit checks or are in arears or collections in respect of any other payments due to Virgin Media.
To purchase Disney+ and access the service, you need to: (i) If you have TV360 you must first request to begin the activation process by calling a care agent or using the webchat function on your MyVm account. If you use Flex, you can begin the activation process by calling a care agent or directly through your MyVM account; (ii) and follow the instructions on your MyVM account to activate your Disney+ account and sign up to the Disney+ Terms. If you do not activate Disney+ and agree to the Disney+ Terms, then you won’t be able to access the Disney+ service.
Once you’ve successfully activated your Disney+ account, you can access your Disney+ service immediately. The Disney+ service is for your private, non-commercial use only. This means, you aren’t allowed to show any content from the Disney+ service in any public places or charge any fees for anyone to watch it.
By adding Disney+ to your bill and activating your Disney+ account, you agree that Virgin Media (including through our agent Virgin Media Payments) will bill you for your Disney+ subscription charges on a monthly basis. You agree to pay for the Disney+ service in full in advance from the date your Disney+ Service is activated. We will align the payment for your Disney+ service with the rest of your Virgin Media bill, so if you activate Disney+ during your bill cycle, we’ll calculate the pro-rated amount for that month, and add it to your next bill.
If you fail to make payment when your Virgin Media bill becomes overdue, your Disney+ service may be cancelled, and you will no longer be able to access the service.
You can manage your Disney+ subscription and view your bill via your My Virgin Media account. You can cancel your subscription on 30 days’ notice, and we can do the same. For any billing and payment queries (including how to cancel your subscription), please visit /help/billing-and-payments/payment-issues. For queries relating to your subscription through Virgin Media, please visit Help | TV (virginmedia.com) | Managing Subscriptions. For any queries relating to the Disney+ service, please visit Disney+ Help Center | Support & FAQs (disneyplus.com)
If you leave Virgin Media’s broadband service (in accordance with the terms of your Virgin Media contract), or cancel your Flex or TV360 services, then you will lose access to the Disney+ service. To prevent losing access to your Disney+ service, you will need to set up an alternative payment method directly with Disney.
Virgin Media’s privacy policy applies to Virgin Media’s collection and use of your personal data in relation to the Disney+ service. For further information about how Virgin Media handles your personal data, please visit the Privacy Notice available on the Virgin Media website (virginmedia.com/legal/privacy-policy)
By paying for Disney+ through your Virgin Media bill, you acknowledge and agree to the Disney Terms and understand that any personal data collected and processed by Disney+ will be carried out in accordance with Disney’s own privacy policy https://www.disneyplus.com/en-gb/legal/privacy-policy
Further Legal Stuff applies: /legal