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Accessibility
A website for everyone
We're doing our best to make sure that we meet everyone's needs when it comes to accessing our website.top
We want to make it easier for everyone to get the information they need, so we're working closely with web specialists to make the necessary changes. We're hoping to meet all the requirements of the Web Accessibility Initiative, set out by the W3C organisation, as soon as possible.
It might take a little bit of time, but we're working as fast as we can.
Phones
If you have a disability, or need a bit of extra help, phones with the features listed below might suit you best.
If you're hearing impaired, then look out for these features:
- Adjustable volume control
- Vibrate alert
- Compatible with a loopset for your hearing aid
- Compatible with keyboards
- Predictive text facility
If you're visually impaired, then these features might come in handy:
- Large, high contrast keys
- Large high contrast display
- Voice activated dialling
- Keypad tones
If you have a physical disability, then these features might suit you best:
- Voice activated dialling
- Speed/short code dialling
- Predictive text facility
- Easy to grip phones with non-slip casings
- Compatible with keyboards
If you'd like some more advice, then give our team a call on 789 from your Virgin Media Mobile phone, or on 0345 6000 789 from any phone - we'll be happy to help.
Accessories
Designed to make your life easier!
All Virgin Mobile phones come with a handsfree headset. Plus, we have a whole range of products, including wireless handsfree kits, laptop keyboards and mice, tablet accessories, cases and speakers and premium headphones.
TextLink
We offer a TextLink service. So if you're hearing impaired, you can have conversations on your mobile by text.
How it works
It's simple. You plug a TextLink keyboard into your Virgin Media phone, then type your conversation. If the person you’re calling has a TextLink keyboard, you can both read your conversation on the TextLink screen. If they don't have one, a TextLink operator will read it to the other person.
What you need
To use the TextLink service all you need is:
- A TextLink keyboard.
- A compatible phone and an adapter. You can pick up an adaptor from our accessories website, www.virginmediaaccesories.com.
How to contact us
Our customer centre is open 24 hours a day, 7 days a week. Here's how to reach us:
- By phone
If you're already with us simply give our team a call on 789 from your Virgin Media Mobile phone or 0345 6000 789 from any phone and we'll be happy to help.
Or if you haven't joined yet, you can reach us on 0345 6504500.
- By email
We know some customers may find it easier to write, rather than call, so just send us an email.
- Textphone
We have textphone, too. So you can call us using Relay Assist from your Virgin Media Mobile phone.
Virgin Retail stores
Feel like popping in to see us? Our in store team will be happy to help. Find your nearest one with our handy store locator.
Other links
We're doing our best to make sure we provide a great service for everyone. We've asked for advice and followed some guidelines, but if there's any other way we can help, just let us know!