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Which Virgin TV box and remote do you have?
Some of our TV boxes and their remotes look similar but work together differently, so double check what combination you have.
Not sure which TV box and remote you have? Let us help
360
Stream
V6
TiVo
Double check hiding spots all around your home
It might seem obvious, but check all the nooks and crannies, just in case the Virgin TV remote has fallen behind something, or deep within those sofa cracks.
Check you’ve not taken it to another room accidentally, either!
I still can’t find it
FAQs
At the moment, only the remotes for the Virgin TV V6 box have a clever little trick to find them. You can use the V6 box to make the remote beep, and find it that way.
If you’d like to find out how to do this for a lost V6 remote, tap the V6 option in the Which Virgin TV box and remote do you have? section above and follow the steps.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Go app to turn your mobile or tablet into an extra remote.
- Go to either the App Store or Google Play to download and sign in to the Virgin TV Go app
- For iOS devices, tap the Connect to TV icon at the top right-hand side of the screen
- For Android devices, go the Main Menu > Guide > My Shows > Manage > Info > Remote Control
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
Find out more on replacing a Virgin TV remote
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful Links
Has this helped?
Has this helped?
Don’t worry, one of our team can help
Double check hiding spots all around your home
It might seem obvious, but check all the nooks and crannies, just in case the Virgin TV remote has fallen behind something, or deep within those sofa cracks.
Check you’ve not taken it to another room accidentally, either!
I still can’t find it
FAQs
At the moment, only the remotes for the Virgin TV V6 box have a clever little trick to find them. You can use the V6 box to make the remote beep, and find it that way.
If you’d like to find out how to do this for a lost V6 remote, tap the V6 option in the Which Virgin TV box and remote do you have? section above and follow the steps.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Control app to turn your mobile or tablet into an extra remote.
- Go to the App Store or Google Play to download and sign in to the Virgin TV Control app
- For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu
- For Android devices, tap the Menu button at the bottom right of the screen, then tap Remote Control from the menu
- If you see a message letting you know you’re not connected to the Virgin TV box on the home network, just press Connect
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
Find out more on replacing a Virgin TV remote
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful Links
Has this helped?
Has this helped?
Don’t worry, one of our team can help
Follow our steps to find the Virgin TV V6 remote
When the remote for your TV box is lost, you can use the TV box to make the remote beep. Begin the steps below to find out how to do this.
Get started
I won’t be able to hear the beep
FAQs
At the moment, only the remotes for the Virgin TV V6 box have a clever little trick to find them. You can use the V6 box to make the remote beep, and find it that way.
If you’d like to find out how to do this for a lost V6 remote, tap the V6 option in the Which Virgin TV box and remote do you have? section above and follow the steps.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Control app to turn your mobile or tablet into an extra remote.
- Go to the App Store or Google Play to download and sign in to the Virgin TV Control app
- For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu
- For Android devices, tap the Menu button at the bottom right of the screen, then tap Remote Control from the menu
- If you see a message letting you know you’re not connected to the Virgin TV box on the home network, just press Connect
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
Find out more on replacing a Virgin TV remote
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful Links
Has this helped?
Has this helped?
Don’t worry, one of our team can help
Double check hiding spots all around your home
It might seem obvious, but check all the nooks and crannies, just in case the Virgin TV remote has fallen behind something, or deep within those sofa cracks.
Check you’ve not taken it to another room accidentally, either!
I still can’t find it
FAQs
At the moment, only the remotes for the Virgin TV V6 box have a clever little trick to find them. You can use the V6 box to make the remote beep, and find it that way.
If you’d like to find out how to do this for a lost V6 remote, tap the V6 option in the Which Virgin TV box and remote do you have? section above and follow the steps.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Go app to turn your mobile or tablet into an extra remote.
- Go to either the App Store or Google Play to download and sign in to the Virgin TV Go app
- For iOS devices, tap the Connect to TV icon at the top right-hand side of the screen
- For Android devices, go the Main Menu > Guide > My Shows > Manage > Info > Remote Control
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
Find out more on replacing a Virgin TV remote
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful Links
Has this helped?
Has this helped?
Don’t worry, one of our team can help