Help if the Virgin TV remote needs replacing

It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.

More info on pairing or resetting Virgin TV remotes

Finding that the Virgin TV remote is on but not working with its TV box? Not to worry, they might need pairing up again. Go to our page below to find out how to do this.

Help to pair a Virgin TV remote

Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Go app to turn your mobile or tablet into an extra remote.

• Go to either the App Store or Google Play to download and sign in to the Virgin TV Go app
• For iOS devices, tap the Connect to TV icon at the top right-hand side of the screen
• For Android devices, go the Main Menu > Guide > My Shows > Manage > Info > Remote Control

Find out more about the Virgin TV Go app

If the remote’s gone walkabout, tap on your TV box at the top of this page, chose the lost remote option, and follow for clever tricks on find it, how to get a new one if needed, and what to do in the meantime.

If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.

You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.

As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.

It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.

More info on pairing or resetting Virgin TV remotes

Finding that the Virgin TV remote is on but not working with its TV box? Not to worry, they might need pairing up again. Go to our page below to find out how to do this.

Help to pair a Virgin TV remote

Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Control app to turn your mobile or tablet into an extra remote.

• Go to the App Store or Google Play to download and sign in to the Virgin TV Control app
• For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu
• For Android devices, tap the Menu button at the bottom right of the screen, then tap Remote Control from the menu
• If you see a message letting you know you’re not connected to the Virgin TV box on the home network, just press Connect

Find out more about the Virgin TV Control app

If the remote’s gone walkabout, tap on your TV box at the top of this page, chose the lost remote option, and follow for clever tricks on find it, how to get a new one if needed, and what to do in the meantime.

If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.

You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.

As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.

It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.

More info on pairing or resetting Virgin TV remotes

Finding that the Virgin TV remote is on but not working with its TV box? Not to worry, they might need pairing up again. Go to our page below to find out how to do this.

Help to pair a Virgin TV remote

Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Control app to turn your mobile or tablet into an extra remote.

• Go to the App Store or Google Play to download and sign in to the Virgin TV Control app
• For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu
• For Android devices, tap the Menu button at the bottom right of the screen, then tap Remote Control from the menu
• If you see a message letting you know you’re not connected to the Virgin TV box on the home network, just press Connect

Find out more about the Virgin TV Control app

If the remote’s gone walkabout, tap on your TV box at the top of this page, chose the lost remote option, and follow for clever tricks on find it, how to get a new one if needed, and what to do in the meantime.

If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.

You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.

As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.

It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.

More info on pairing or resetting Virgin TV remotes

Finding that the Virgin TV remote is on but not working with its TV box? Not to worry, they might need pairing up again. Go to our page below to find out how to do this.

Help to pair a Virgin TV remote

Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Go app to turn your mobile or tablet into an extra remote.

• Go to either the App Store or Google Play to download and sign in to the Virgin TV Go app
• For iOS devices, tap the Connect to TV icon at the top right-hand side of the screen
• For Android devices, go the Main Menu > Guide > My Shows > Manage > Info > Remote Control

Find out more about the Virgin TV Go app

If the remote’s gone walkabout, tap on your TV box at the top of this page, chose the lost remote option, and follow for clever tricks on find it, how to get a new one if needed, and what to do in the meantime.

If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.

You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.

As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.