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How to pair and reset a Virgin TV remote

If the Virgin TV remote isn’t controlling the Virgin TV box properly, or isn’t controlling it at all, pairing or resetting the remote could help fix things.

Which TV box do you have?

Some of our TV boxes and their remotes look similar but work together differently, so double check what combination you have.

Not sure which TV box and remote you have? Let us help

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360

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Stream

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V6

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TiVo

What do you need help with?

Virgin TV 360, Stream and V6 boxes and remotes are paired (or connected) to each other wirelessly through Bluetooth. These remotes should automatically pair to their TV box during installation.

If your 360, Stream and V6 remote is having issues controlling the TV box, or we’ve sent you a replacement remote, follow the steps to reset the remote and pair it up to the TV box.

If you’re looking for help to set the Virgin TV remote to control your TV’s volume and power, we’ve included those steps below, too.

FAQs

Has this helped?

The Virgin TV TiVo box and remote don’t need to be paired

Good news! The TiVo box and remote won’t need to be paired together, as they connect using infrared rather than using Bluetooth like our other TV boxes and remotes. All you need to do is move any obstacles and make sure there’s a clear ‘line of sight' between the TiVo remote and the TiVo box.

If you’re looking for help to set the Virgin TV remote to control your TV’s volume and power, just follow the steps below.

Control a TV with the remote

FAQs

Has this helped?

What do you need help with?

Virgin TV 360, Stream and V6 boxes and remotes are paired (or connected) to each other wirelessly through Bluetooth. These remotes should automatically pair to their TV box during installation.

If your 360, Stream and V6 remote is having issues controlling the TV box, or we’ve sent you a replacement remote, follow the steps to reset the remote and pair it up to the TV box.

If you’re looking for help to set the Virgin TV remote to control your TV’s volume and power, we’ve included those steps below, too.

FAQs

Has this helped?

What do you need help with?

Virgin TV 360, Stream and V6 boxes and remotes are paired (or connected) to each other wirelessly through Bluetooth. These remotes should automatically pair to their TV box during installation.

If your 360, Stream and V6 remote is having issues controlling the TV box, or we’ve sent you a replacement remote, follow the steps to reset the remote and pair it up to the TV box.

If you’re looking for help to set the Virgin TV remote to control your TV’s volume and power, we’ve included those steps below, too.

FAQs

Has this helped?