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Which Virgin TV box and remote do you have?
Some of our TV boxes and their remotes look similar but work together differently, so double check what combination you have.
Not sure which TV box and remote you have? Let us help
360
Stream
V6
TiVo
Which Virgin TV box and remote do you have?
FAQs
You can set up the Virgin TV remote control your TV’s volume, or turn the TV’s power on and off (not available for TiVo). If you have a 360 or Stream box you can also use the Virgin TV remote to control any connected audio devices, like a sound system.
If you’ve found that controlling your TV with the Virgin TV remote is no longer working, head our help page linked below to set this back up again.
It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Go app to turn your mobile or tablet into an extra remote.
Find out more about the Virgin TV Go app
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful links
Has this helped?
Has this helped?
Don’t worry, one of our team can help
Which Virgin TV box and remote do you have?
FAQs
You can set up the Virgin TV remote control your TV’s volume, or turn the TV’s power on and off (not available for TiVo). If you have a 360 or Stream box you can also use the Virgin TV remote to control any connected audio devices, like a sound system.
If you’ve found that controlling your TV with the Virgin TV remote is no longer working, head our help page linked below to set this back up again.
It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to either the Virgin TV Control app to turn your mobile or tablet into an extra remote.
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful links
Has this helped?
Has this helped?
Don’t worry, one of our team can help
Which Virgin TV box and remote do you have?
FAQs
You can set up the Virgin TV remote control your TV’s volume, or turn the TV’s power on and off (not available for TiVo). If you have a 360 or Stream box you can also use the Virgin TV remote to control any connected audio devices, like a sound system.
If you’ve found that controlling your TV with the Virgin TV remote is no longer working, head our help page linked below to set this back up again.
It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Go app to turn your mobile or tablet into an extra remote.
Find out more about the Virgin TV Go app
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful links
Has this helped?
Has this helped?
Don’t worry, one of our team can help
Which Virgin TV box and remote do you have?
FAQs
You can set up the Virgin TV remote control your TV’s volume, or turn the TV’s power on and off (not available for TiVo). If you have a 360 or Stream box you can also use the Virgin TV remote to control any connected audio devices, like a sound system.
If you’ve found that controlling your TV with the Virgin TV remote is no longer working, head our help page linked below to set this back up again.
It could be that the Virgin TV remote isn’t paired up with the TV box, or that the remote needs to be reset. If you’ve got a Virgin TV V6, 360 or Stream box, find out how to do that in the link below.
Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to either the Virgin TV Control app to turn your mobile or tablet into an extra remote.
If one of our Virgin TV remotes is broken or faulty we’ll replace it at no extra cost. If the remote has been lost or damaged due to misuse, there may be an additional one-off charge.
You should always try to follow our steps to help fix the remote by tapping on one of the options at the top of this page. Then, if we can’t fix things, we’ll arrange to send out a replacement remote.
As we do our best to repair and reuse as much of our kits as possible, we might ask you to send the Virgin TV remote back to us via a Yodel Store. we’ll let you know when you order a new remote, and you’ll then find a free returns box and label with the new remote we send. We’ll also send a text offering you a doorstop collection appointment, just in case you can’t physically get to a Yodel Store.
Useful links
Has this helped?
Has this helped?
Don’t worry, one of our team can help