Reporting

In true Virgin style, we were one of the first business to stop producing hard copy sustainability reports back in 2010 and we’ve tried to keep an innovative digital approach to reporting ever since.

Back in 2010, we were one of the first businesses to stop producing hardcopy sustainability reports and publish all of our sustainability information online. Our primary audiences for our report are our people and our customers and we know that they’re looking for engaging, digestible and accessible formats. Not to mention that we are a digital business.

Every year we look to evolve the approach we take to communicating our performance update to ensure it is relevant to our stakeholders.

In 2018 we used our report communications to show our people how they can support our sustainability agenda through their roles.

In 2019 we evolved our reporting process to engage our entire workforce on our goals and what specific actions they can take to help us hit our targets in the final year of our 2020 strategy. Our 2019 report communications, gave us a great opportunity to reflect on our sustainability performance over the 5 years of our 2020 strategy. More importantly, we’ve used these reflections to inform the development of our new strategy, so we can build on what we’ve done well and refocus on areas where we need to do better. We’ve shared our key learnings here.

If you’re looking for performance data for areas like Carbon emissions, waste and recycling, or even the diversity of our workforce, you’ll find this in the content we publish about our performance.

You can also join the conversation on Twitter using #VMSust, where you’ll find regular news and views from people at Virgin Media. We’re working towards having an ongoing, open and honest conversation on how we’re becoming a more sustainable business.

We think we're on to something with our approach, but we'd love to hear what you think. Please get in touch by sending us an email or tweet using #VMSust or @VirginMediaCorp.

Verifying and assuring our data

When it comes to reporting our sustainability performance, we follow the reporting principles in the Global Reporting Initiative's Framework. These include principles like stakeholder inclusiveness, timeliness and clarity. We’ve also been reporting our environmental impacts and the actions we’re taking to reduce them to CDP since 2008. As of 2015, Virgin Media’s environmental data has been included in Liberty Global’s Group level submission to CDP for which we achieved an A- score in 2020 and positions Liberty Global as a CDP leader.

\nWe follow a strictly controlled process for data collection and all of our quantitative data is verified by Liberty Global, our parent company, as well as being included in its annual Corporate Responsibility Report. In 2019 Liberty Global commissioned KPMG, an external accounting firm, to perform limited assurance on its energy consumption and Scope 1, 2 and 3 greenhouse gas emissions data. Virgin Media UK and Ireland were included as part of this global assurance process. For full details on KPMG’s limited assurance opinion, please click here.

All data on our performance pages cover the period from 1 January to 31 December 2017, unless we’ve stated otherwise. We also use the Greenhouse Gas Protocol operational control approach to establish the organisational boundaries for our environmental data. This means we include operations where we have the full authority to introduce and implement operating policies.

For more information on our environmental reporting, please see Liberty Global’s full ‘Environmental Reporting Criteria’.