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Account settings Legacy Pay Monthly and SIM Only Charges for Virgin Mobile
Do you need more information about your call charges?
All Virgin Mobile customers were moved to O2 plans by the end of November 2023. This means all previous Virgin Mobile call charges no longer apply. But we can still help if you’re unsure where you stand with your old bills.
You can view our Virgin Mobile Pay Monthly and SIM Only charges to see the rates that applied before your move to O2.
If you have a query about your bill going forward, please refer to the full list of O2 call charges and text allowances. On the O2 website, go to account and billing, then numbers and charges.
Virgin Mobile Pay Monthly & SIM Only
For detailed pricing information for all call charges and tariff tables, refer to our handy Pay Monthly Tariff Guide
Below are our Virgin Mobile call charges for within the UK. These charges will kick in if you use all your airtime before the month is over, or if you call numbers that aren’t included in your Pay Monthly, BlackBerry® or SIMO.
UK Call Costs |
|
|---|---|
|
Calls to landlines1, Virgin Mobiles2, Other network mobiles |
58p per minute |
|
Text to all UK network mobiles3 |
15p per text |
|
Data within the UK |
£3 for each 1GB of data you use that day5 |
|
Picture messages to all UK Networks |
50p4per message |
|
Access charge |
58p per minute access charge for calls to service numbers that begin 084/087/09/118. Find out more |
|
Personal numbers |
75p per minute |
|
Voicemail retrieval |
Included within your minutes allowance and free thereafter |
|
Minimum call charge |
A one minute minimum call duration applies |
1 Refers to numbers beginning with 01,02 or 03 and landline calls to Guernsey, Jersey and Isle of Man.
2 Calls & texts to mobiles in Guernsey, Jersey & Isle of Man are not covered by your inclusive monthly usage allowance.
3 Many phones can send texts up to three times as long as normal. They’ll be delivered as separate messages, so you’ll be charged for each. Call forwarding services (which can include numbers starting with 07744 and 07755) are not included. Excludes calls and texts to Guernsey, Jersey and the Isle of Man mobiles. Currently excludes calls to Satellite Phones (Truphone, Mundio, HAY Systems, TG Support and Cable & Wireless).
4 The cost of sending an MMS is 50p, but if your handset settings are incorrect you may incur the daily rate for data (£3 per day per GB) if you do not have a data allowance. For more information on phone settings please click here
5 We’re aware some mobile devices might use a tiny amount of mobile data even when they are connected to WiFi. The good news is, to help you from getting unintentionally charged, we’ve added a ‘data buffer’ so your first 100KB of usage whilst out of bundle will not be chargeable. The daily £3 per 1GB charge will only apply for data usage in excess of 100KB. It’s always a good idea when you have used up all your allowance, to disable all mobile data (even if you are connected to WiFi) just to be sure though.
The legal stuff
General: Phones subject to availability. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year. We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location.
Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 36p per minute for Pay As You Go and 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.
Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost 75p per minute.
Pay Monthly SIM Only: 12 month contract applies.
Pay As You Go: JAM Packs are valid for 30 days from the point of purchase or until used if sooner. Packs will auto-renew every 30 days if the customer account has sufficient airtime balance. Your existing pack will auto-renew unless you have cancelled it or have told us that you wanted to change it. 3G data only. Minutes for UK landlines (beginning 01, 02, 03) & UK mobile networks. Person-to-person UK texts only (delivery notifications excluded). UK allowance of minutes, texts and data can be used in the EU at no extra cost subject to Fair Use limits. Register online to change packs, top-up and make the most out of Virgin Mobile, visit virginmobile.co.uk/youraccount.
Nokia: HMD Global Oy is the exclusive licensee of the Nokia brand for phones and tablets. Nokia is a registered trademark of Nokia Corporation. All images used are for illustrative purpose only.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling or 12 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.
Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
UK’s Best Value Network: Virgin Media awarded "Best Value Network" at 2014,2015 and 2016 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October each year and valid for one year.
Faster average 4G speed: Based on Ookla’s analysis of Speedtest Intelligence data from 01/04/18 to 30/06/18. Ookla trademarks used under license and reprinted with permission.
F-Secure with Virgin Mobile offer: Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. Ends after 12 months unless you opt to continue.
MMS messaging: MMS messages to some providers/networks may be delivered by our partner service BICS and will require the recipient to download the content of the message.
Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff
Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September 2018. Spending caps can be added when you join/re-contract with Virgin Media and will take effect immediately or from your next bill cycle if implemented at a later stage. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Upon reaching 80% of your spending cap, you will receive a notification by SMS. Once the spending cap has reached 100%, you will receive a further SMS notification and no further out-of-bundle charges can be applied to your account (in-bundle services and access to emergency numbers will remain unaffected). Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. Caps available to all new and re-contracting customers. View and change your cap through Virginmedia.com. See spending Cap Policy at virginmedia.com/legalstuff.