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How do I pay my bill?

There are lots of ways you can pay your Virgin Media or O2 bill, including making a one-off payment online now or switching to paying by a monthly Direct Debit.

Make a one-off payment online

You can make a quick, one-off payment now, without having to sign in. All you need is the postcode and name on the account:

Save time by switching to Direct Debit
Take the stress out of remembering to pay your bills. With Direct Debit, your monthly payment is taken automatically, on or around your preferred payment date.

Sign in to make a payment

To see your bill in more detail, get a breakdown of the charges and make a payment all you need to do is sign in to your online account.


Which bill do you want to pay?

How to pay by Direct Debit

If you want to switch to paying your bill by Direct Debit, sign in to your My Virgin Media account and head to your latest bill, then follow the instructions to set up your Direct Debit. You can also do this in the My Virgin Media app.

Other ways to pay your bill

Here are all the options for paying your Virgin Media bill:

How long before my payment shows in my account?

The time will vary, depending on what type of payment you’ve made. If your payment is taking longer than the times shown below, check our payment issues page for more information.

How secure are my payments?

Virgin Media is compliant with PCI DSS

Virgin Media is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), set up to help businesses process card payments securely and reduce card fraud. This is achieved through enforcing tight controls on the storage, transmission and processing of cardholder data that businesses handle. PCI DSS is intended to protect sensitive cardholder data.


Being compliant with PCI DSS means that Virgin Media is doing its best to keep our customers’ valuable information safe and out of the hands of people who could use that data in a fraudulent way. Not holding on to data reduces the risk that our customers will be affected by fraud.

Billing and payments FAQs

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