Set up, change, or cancel Direct Debit
Looking to set up a Direct Debit to pay for your Virgin Media services? Want to change your current Direct Debit details? Or do you want to cancel it altogether? Whatever you’d like to do, we’re here to help.
Set up a Direct Debit
Setting up a Direct Debit is quick and easy – simply login to your My Virgin Media account and go to View bill at the top of your dashboard. Fill in the Direct Debit form and submit your details.
Change or manage your Direct Debit
At Virgin Media, we like to keep things simple, especially when it comes to billing and payments. We want to make sure you feel in control of your bill and how you pay it. If Direct Debit is your preferred choice of payment, you can view and manage this by signing in to My Virgin Media.
Once logged in, you can update your details, change your payment date, and cancel your Direct Debit by following the instructions below.
If you’re looking to update or check your bank details, simply login and select View bill, then head to Manage my Direct Debit. From here you have the option to change your bank details.
Please make sure when updating your details that your current bill has been paid in full and your next bill is yet to be generated. It can take a few days for our systems to create and process your Direct Debit payment, which is why you can only update your details during this window.
If you’ve changed banks and your new bank is using the Bank Account Switching Process, we’ll automatically be told about your new details, and you’ll be sent a confirmation letter within 3 working days.
You can find details of your payment date and how to change it under View bill and Manage my Direct Debit in your online account.
Be aware that you can only make changes to your payment date twice in a one-year period. And changing your Direct Debit date will alter your next payment amount, to bring you in line with your new date. The rest of your payments will then be the usual amount.
You can cancel your Direct Debit any time by going to View bill on your account dashboard, Manage my Direct Debit and Cancel your Direct Debit.
Direct Debit for your Virgin Mobile
Similarly with Virgin Mobile services, you can set up or manage your Direct Debit by signing in to your Virgin Mobile account.
If you’re a Virgin Mobile customer who has been switched over to O2, you’ll need to sign in to My O2. Once signed in, head to where it says Manage your account and tap View all. Go to Change payment or billing address to view or make changes to your Direct Debit.
What is the Direct Debit Guarantee?
When you pay your bill by Direct Debit, you’re protected by the Direct Debit Guarantee. This means, if there’s a change to the date, amount, or number of times your Direct Debit is collected, we’ll give you 5 working days’ notice before your payment is collected.
In the unlikely event a mistake is made, you can claim a refund from your bank or building society.